Shipping policy

At Solzo, we stand behind our products with the 100% Solzo Guarantee. Your satisfaction is our top priority, and we want you to shop with confidence. Please review our shipping policy below:

Returns and Refunds:

If for any reason you are not happy with your Solzo purchase, we offer a hassle-free return process. You may return the item for a 100% refund within 60 days of receipt. Here's how it works:

• We cover the shipping costs for returns, ensuring a seamless experience for you.
• To initiate a return, please ensure the item is in its original condition and packaging.
• The item must be returned in the original box within 60 days of receipt to be eligible for a refund.

How to Initiate a Return:

1. Contact our customer service team to request a return authorization.
2. Our team will provide you with further instructions on how to return the item.
3. Once we receive the returned item and verify its condition, we will process your refund promptly.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us:

If you have any questions or concerns regarding our shipping policy or need assistance with a return, please don't hesitate to contact our customer service team. We are here to help!

Thank you for choosing Solzo. We appreciate your business and look forward to serving you again soon!